What is Trezor® and why use trezor.io/start?
Trezor® is a hardware wallet that stores private keys offline. The official starter page, trezor.io/start, guides you to download the correct software, initialize the device and secure your seed phrase. Using the official flow reduces risk from phishing and counterfeit apps.
Step-by-step: From box to wallet
- Go to trezor.io/start and follow on-screen prompts.
- Download Trezor Suite (Desktop or Web). The Suite manages accounts, sends transactions and verifies addresses.
- Install Trezor Bridge if prompted — it enables browser-to-device communication.
- Plug in your Trezor® hardware wallet and follow the device display to create a new wallet or restore an existing one.
- Write down the recovery seed exactly and store it offline. This is the master key to your funds.
Downloads & tools
- Trezor Suite App — main interface for account management and settings.
- Trezor Bridge — desktop helper for browser integration; often required for older browser flows.
- trezor.io/start — official starting point; always verify the URL and certificate.
Troubleshooting common login & connection issues
Problems like Trezor login not working, “Unable to login Trezor”, or “Error connecting Trezor account” usually come from one of these sources:
- Outdated Trezor Suite or missing Bridge — update both and try again.
- USB cable or port problems — use a data cable and try different ports or another computer.
- Browser extensions or privacy blockers — disable extensions temporarily or use the Suite desktop app.
- Device firmware mismatch — update firmware via Suite following official prompts.
If you see “Can't verify Trezor Wallet”, confirm the device screen prompt and verify the address on the Trezor® display — never approve operations you can't see on-device.
Account recovery & 2FA
Trezor® Account Recovery is performed using your 12/24-word recovery seed. Trezor® devices do not use traditional 2FA tied to accounts; if you mean a software 2FA linked to an online account, remove/replace it through that service. For lost seed scenarios, accounts cannot be recovered without the exact seed or valid passphrase — make seed security your top priority.
When to contact Trezor® Help Center
Contact Trezor® Help Center if your device shows unexpected behavior after firmware install, you suspect tampering, or you encounter irreversible errors. Use only official channels linked from trezor.io to avoid scams.
FAQ
A: It’s the official setup portal that leads you to Trezor® downloads and safe-first setup instructions.
A: Update Suite and Bridge, try the desktop version, change USB cable/port, and disable interfering extensions.
A: Select “Recover wallet” in Suite or on-device, then enter your recovery seed exactly (and passphrase if used).
A: For some browsers and older flows yes. Suite desktop often bypasses the need for Bridge.
A: Always verify addresses on the physical device display; if mismatch, do not proceed and contact support.
A: Use the Trezor® Help Center page linked from trezor.io only.